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01371 876 641 [email protected]


We are hiring!! 

We are looking to recruit a part time Volunteering Administrator 

Location : Harlow (Homeworking during the pandemic)

Hours : 18 per week fixed for 3 months (there maybe a possibility of hours at the end of this period)

Hourly rate : £9.28 per hour 

Purpose of the Job:

The main objective of the role is to carry out administrative tasks related to volunteer recruitment, administration, support and development. The post holder will also take responsibility when required for general office duties and will work alongside other HR, Finance, Administration and project staff.

Main Duties

Responding, liaising and processing incoming volunteer enquiries and applications

Process and action the referrals to the relevant team or department  and add relevant information to the appropriate database.

Contacting volunteers to discuss applications, provide information about all the services we offer or to obtain further information, when needed.

Processing volunteer applications, arranging DBS checks, references and inductions.

Ensuring that the volunteering section on the Mind in West Essex website is informative, working correctly and generally fit for purpose

Using the Mind in West Essex social media platforms to promote volunteering

Ongoing Data entry of volunteer information onto the in house database/ spreadsheets and uploading relevant documents as required .

Liaising with external organisations regarding relevant volunteering projects.

Liaising with staff such as Befriending Facilitators regarding relevant volunteering projects.

Processing/authorising volunteer monthly feedback forms and expenses.

Regular phone calls with volunteers – in order to arrange inductions, ongoing support, any issues arising

Dealing with sensitive issues and clients/volunteer cases.

Answer incoming calls professionally, and sensitively where necessary, and redirect the caller to the appropriate team member or alternative service.

Answer queries confidently .

Take accurate messages and pass to the relevant team member.

File and dispose of client data securely.

Checking, responding to and redirecting  emails.

Opening and closing the office securely.

Assisting with other departments.

Undertake general office duties as requested, these include ordering stationery, branded leaflets and cleaning materials.

For the full job description please click here.

Closing date for this post is Thursday 21st January 2021

Shortlisting will take place 22nd January 2021

Interview date tbc 


We are looking to recruit 3 x Mental Health Outreach Workers 

Location:  Harlow /Epping Forest/ Uttlesford areas

Hours : Full time 37.5 hours (Job share maybe considered)

Hourly rate £10.21 per hour 
Fixed Term post for 4 months

(please note we are anticipating similar opportunities becoming available in the new financial year)

Purpose of the Job:

Working as part of a multi-disciplinary team alongside the Essex Partnership University Foundation Trust Community Mental Health Team, the post holder will support identified vulnerable patients. They will provide outreach and peer support opportunities that will contribute to maintaining the mental health and wellbeing of  patients over winter and reducing social isolation. This will lead to improved outcomes for the patient and cost savings for the local health economy.

Main Duties

Work collaboratively with key partner organisations, service users, carers, clinicians and other practitioners within the multi-disciplinary team to deliver high quality, recovery focused care interventions.

You will be responsible for assisting in the management and care of service users based upon individual needs, guidance from EPFUT and Mind in West Essex  staff.

Provide practical support to service users in performing day to day activities, guidance and education in accordance with the agreed care plan and for a dedicated period of time.

 Produce accurate and timely documentation, conduct and manage the maintenance of records on all service users within guidelines provided

Conduct risk assessment of the individual and of the potential hazards in the service users’ environment

Attend Multidisciplinary team meetings as required

Provide psycho-social interventions, education and support to develop service users and their carers’ understanding of mental illness with the aim to prevent relapse and admission

Undertake a range of practical support including but not limited to supporting patients who have a history of non-attendance to attend appointments, working with patients to overcome practical barriers to attending appointments, in some cases this could mean accompanying patients to appointments.

Identify with patients the resources that exist in their neighbourhood that may enhance their mental health and then supporting the engagement process.

Introduce patients to a range of self-help information and resources that could contribute to being better prepared for engagement with other services.

Always have the client’s needs paramount, with an underpinning set of values and skills that promote person centred recovery, independence, choice and control.

For the full job description please click here

Closing date for this post is Thursday 21st January 2021

Shortlisting will take place 22nd January 2021

Interviews planned for the afternoons of 22nd January & 28th January 2021 


We are looking to recruit 2 x Support Time & Recovery Workers (STaR Worker)

Location : Harlow  / Epping Forest

Hours : 19 hours per week / 37 hours per week 

(please note there maybe a fulltime opportunity arising in the near future ,please indicate on your application if you are interested in either part time only or full time hours)

Hourly rate : £9.96 per hour

Purpose of the Job   

Working alongside the clinicians of the Healthy Minds Service at Herts Partnership Foundation Trust, and as part of the national programme of Improving Access to Psychological Therapies, Support Time and Recovery (STaR) workers will work with clients providing support with any practical concerns or difficulties that might be affecting their mental wellbeing

Main Duties

STaR workers will provide time limited 1:1 support to clients giving information and/or support to allow them to access a wide range of agencies that can provide help and advice with any housing, social isolation, education, debt management and employment problems.

STaR workers will have the client’s needs at the forefront at all times with an underpinning set of values and skills that promote person centred recovery, independence and choice.

All STaR workers will be expected to be very knowledgeable and develop links into the community and agencies to enable improved, supported, access to services by clients.

For the full job description please click here

Closing date for this post is Monday 18th January 2021

Shortlisting will take place Tuesday 19th January 2021

Interviews planned for the 20th & 21st January 2021 


To apply for any of our vacancies please download and complete the 3 parts below and read the Privacy Notice and send your completed application to [email protected] by the closing date advertised with each post 

Privacy Notice

Application Form Basic Information Part 1 Of 3

Application Form Application Information Part 2 Of 3

Application Form Equality and Diversity Information Part 3 Of 3

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