Crisis Support

Mind in West Essex is not a crisis service and our phones are not staffed 24 hours a day. If you or someone you know is in crisis right now, there are places you can turn for help:

Under 18s

If you are under the age of 18 or are the family member of someone under the age of 18 who is in crisis, please call Southend, Essex and Thurrock Children’s and Adolescent’s Mental Health Service (SET CAMHS) on 0800 953 0222

Papyrus Hopeline 247

Are you, or is a young person you know, not coping with life? For confidential suicide prevention advice contact HOPELINE247

0800 068 41 41 / 07860 039967

Shout (Give us a Shout)

Text – 85258

Shout is the UK’s first free 24/7 text service for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Visit the website here.


If you, a family member or friend are in crisis and need help, please dial NHS 111 and select the option for mental health crisis. You will be connected to a contact centre where trained staff will provide appropriate support and advice 24 hours a day.

Serious or life-threatening emergencies

If you or someone you know is in mental health crisis and requires serious or life threatening emergency mental or physical care, dial 999 immediately.

Essex Police

Non-Emergency 101 
Alternatively 01245 491491


116 123 or 
Cambridge – 01223 364455 
Colchester – 01206 561234 
Chelmsford – 01245 357357 
Ware – 01920 464099

Helpline offering 24-hour emotional support 7 days a week. Confidential, non-judgemental emotional support for people who are experiencing feelings of distress or despair, including those which could lead to suicide.

NHS 111

Telephone: 111 Option 2
A 24-hour 7 days a week telephone helpline for all health enquiries.

Women’s Aid

0808 2000 247 
Free phone 24-hour National Domestic Violence Helpline. Women’s Aid is the national domestic violence charity that works to end violence against women and children.

GP Surgeries

Contact your local GP service.