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Privacy Policy

This Statement of Privacy applies to the West Essex Mind (WEM – also trading as Mind in West Essex) website and governs data collection, processing and usage. By using the Website, you consent to WEM’s data practices described in this statement. If you do not agree to any part of this Statement of Privacy, then you should stop accessing the Website. For the purposes of the Data Protection Act 2018 the data controller is West Essex Mind.

Copyright Notice:

This document contains proprietary information, which is protected by copyright. All rights are reserved. No part of this document may be photocopied, otherwise reproduced, or translated to another language without the prior written consent of West Essex Mind, operating as Mind in West Essex.


This privacy policy applies between you, the user of this website and West Essex Mind, the owner and provider of this website.

West Essex Mind takes the privacy of your information seriously. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the website.

Please read this privacy policy carefully.

Definitions and interpretation.

The following definitions are used in this policy:

Data – Collectively all data that you submit to West Essex Mind via the website. This definition incorporates, where applicable, the definitions provided in the Data Protection act 2018

West Essex Mind We, or Us – West Essex Mind, a Charity and incorporated company registered in England and Wales with registered number 4349554, whose registered office is at Wellbeing centre, Bush Fair, Harlow, Essex, CM18 6NZ

User or you – Any third party that accesses the website and is not either

(1) employed by West Essex Mind and acting in the course of their employment, or

(2) engaged as a consultant or otherwise providing services to West Essex Mind and accessing the website in connection with the provision of such services,

Website – The Website that you are currently using;

https://www.mindinwestessex.org.uk and any sub-domains of this site unless expressly excluded by their own terms and conditions.

In this privacy policy, unless the context requires a different interpretation:

  • The singular includes the plural and visa versa.
  • References to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this policy.
  • Reference to a person includes firms, companies, government entities trusts and partnerships.
  • Including is understood to mean including without limitation.

This privacy policy applies only to the actions of West Essex Mind and users with respect to this website. It does not extend to any websites that can be accessed from this website, including but not limited to any links we may provide to social media.

Data collected.

We may collect the following personal data from you and may link to other service providers:


Website page

Other services

Data element





Counselling on line referral

Contact us

Payment for services

My Donate

Live chat

Mail Chimp

Smart Survey

BT Cloud phone



















Post code









Home phone



























GP Surgery









Emergency contact









PayPal Link










Cookies are pieces of information gathered by a website to improve the user experience. These fall in to four categories: Necessary – Preferences –  Statistics – Marketing.

  • Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
  • Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
  • Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
  • Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers, however we do not display ads on our website.
Our use of data.

For the purposes of the Data protection act 2018, West Essex Mind is the Data controller.

We will retain any data you submit for a period of 7 years after you exit the service.

Unless we are obliged, or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, your data will not be disclosed to third parties or our affiliates.

All personal data is stored securely in accordance with the principles of the data protection act 2018. For more details on security, see clause 13 below

Any or all of the above data may be required by us from time to time in order to provide you with the best  possible service and experience when using our website. Specifically data may be used by us for the following reasons:

for the performance of a contract with the data subject
for compliance with a legal obligation
to protect the vital interests of a data subject or another person
for the purposes of legitimate interests pursued by the controller

Third party websites and services.

West Essex Mind may, from time to time, employ the services of other parties for dealing with certain processes, necessary for the operation of the website. The providers of such services may have access to certain personal data provided by users of this website.

Links to other websites.

This website may, from time to time, provide links to other websites (Facebook, PayPal etc). We have no control over such websites and are not responsible for the content or processing of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy, or statement of other websites prior to using them.

Changes of business ownership and control.

West Essex Mind may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of West Essex Mind. Data provided by users will, where it is relevant to any part of our business be transferred, along with that part and the new owner, or newly controlling party will, under the terms of this privacy policy, be permitted to use the data for the purposes it was originally supplied to us.

We may also disclose data to a prospective purchaser of our business, or part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Controlling use of your data.

Wherever you are required to submit data, you will be given options to restrict our use of that data. This may include the following:

  • Use of data for direct marketing.
  • Sharing data with third parties.
Functionality of the website.

To use all features and functions available on the website, you may be required to submit certain data.

Accessing your own data.

You have the right to ask for a copy of any of your personal data held by west Essex mind within 30 days of a written request.


Data security is of great importance to West Essex Mind and to protest your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected via this website.

If password access is required for certain parts of the website, you are responsible for keeping this password confidential.

We endeavour to do our best to protect your personal data, however transmission of information over the internet  is not entirely secure and is done at your own risk. We cannot ensure security of your data transmitted to the website.


You may not transfer any of your rights under this policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court, or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal, or unenforceable, that provision, or part provision, will, to the extent required, be deemed to be deleted and the validity of other provisions in this privacy policy will not be affected.

Unless otherwise agreed, no delay, act, or omission by a party in exercising any right, or remedy will be deemed a waiver of that, or any other, right or remedy.

This agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy.

West Essex Mind reserves the right to change this privacy policy as we may deem necessary, from time to time, or as may be required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the privacy policy on your first use of the website following the alterations.

Contact West Essex Mind.

You have the right to question the content of this policy, and/or the handling of your personal data. Please contact West Essex Mind by email at: [email protected], or phone 01279 421308

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